Catalyst Training Policies

At Catalyst Training Group, we are committed to delivering high-quality coaching, tools, and resources to support your personal and professional growth. This Refund & Return Policy explains our practices regarding refunds, cancellations, and returns across our services and products. By purchasing from CTG, you agree to the terms outlined below.

1. Right to Cancel (within three business days)

After the first training session is made available, participants have until midnight of the third business day to cancel in writing (email or certified mail).
Upon valid cancellation, Catalyst Training LLC will issue a refund within 45 days, minus an administrative fee up to $10.

2. Refund After Services Begin

If cancellation occurs after training begins but;

before 15% of the program is completed: refund 75% of fees paid
after 15% but before 25% completion: refund 50% of fees paid
after 25% but before 40% completion: refund 25% of fees paid
after 40% completion: no refund offered.

All refunds are processed within 45 days of withdrawal or termination notice codes.ohio.gov+1.

3. Write Notice of Cancellation/Withdrawal

Notices must be in writing and include the participant’s full name, date of contract, and intention to withdraw at least 30 days in advanced.

4. Disclosure of Fees and Terms

Refund terms and any fees must be presented clearly and conspicuously, in writing, at the contract signing and on all marketing materials

5. Satisfaction Guarantee

At Catalyst Training LLC, we are committed to your success and satisfaction.

If you're not 100% satisfied with our coaching services within the first 30 days of enrollment, notify us in writing, and we will refund your full coaching fee—no questions asked.
After 30 days, satisfaction claims will be addressed case-by-case—options include partial credit or a make-good session, depending on individual circumstances.

6. Conditions & Limitations:

This guarantee applies only to the initial 30 days of service, starting from the date of enrollment. - Satisfaction must be claimed in writing (email or letter) before the 30-day period expires.

Only the coaching fee is refundable; administrative or material fees are non-refundable.
We reserve the right to address misconduct or unreasonable requests that fall outside the spirit of this policy, as consistent with fair consumer law.

Coaching Agreement Policy:

1. How We Will Meet

We will meet by telephone, virtually , or in person each month based on the number of sessions you select. I am also available as often as you need me for email coaching between sessions. You may find it helpful to email me your coaching call agenda for the call prior to our session. This will give you time to clarify what you most want to focus on.

2. Coaching Fee:

Rookie Subscription 49.97 Monthly/ 549.64 Full Year
Grind Subscription 99.97 Monthly/1099.64 Full Year
Championship Subscription 139.97 Monthly/ 1554.64 Full Year

3. Payment

Payments will be automatically pulled each month of the day in which service is rendered by the payment method saved on file. If you have billing questions, call tel: 859-327-6149.

4. Changes/Cancellations

I request that you make our coaching sessions a priority. In the event that you need to reschedule, please let me know at least 24 hours in advance. Likewise, I may also need to reschedule a session on occasion. I will give you as much notice as possible and try to make rescheduling as convenient as possible.

5. Initial Coaching Period

Coaching is most effective when engaged over time, allowing for the development of insight, sustainable growth, and meaningful transformation. To support your progress and make this experience as impactful as possible, I offer both monthly and annual coaching subscriptions. While I recommend a minimum engagement of three months to establish a strong foundation, many clients choose to continue for six months, one year, or beyond. This longer-term commitment provides the consistency and support necessary for navigating personal and professional transitions with clarity and confidence. You may select a month-to-month subscription for flexible support or choose an annual subscription for sustained growth and greater value. After your initial subscription period, coaching may be renewed for as long as desired. Many clients remain engaged well beyond the first year, as the benefits of coaching continue to build with time.

Please note: I limit my private coaching practice to a select number of clients in order to provide high-quality, personalized support. As a result, availability is limited and often managed through a waitlist. If you choose to pause coaching and later wish to return, you will receive preferred client status and will be prioritized for the next available opening. Wait times may vary depending on availability. Your selected coaching timeslot represents a dedicated reservation on my calendar—time specifically committed to you and your goals.

6. Confidentiality

It is essential to our coaching relationship that you can be open and share honestly. Our conversations are entirely confidential, unless the release of information is otherwise authorized or requested by you, you have indicated you plan to do harm to yourself or others, or the release of information is required by law.

7. Coaching vs. Counseling

It is important to me that you have clarity about the difference between coaching and other types of professional services such as therapy or counseling, consulting and mentoring. Coaching focuses on where you are presently and where you are headed, with a goal of helping you gain clarity about your vision, eliminate obstacles to your success, accelerate the pace of personal growth and achieve results that empower you to live your best life – professionally and personally.

We can focus on any area of your life: Relationships, Finances, Spiritual Life, Work and Business, or Physical Health and Environments. While coaching is forward-focused, counseling tends to deal more with past issues in which you may find yourself stuck and struggling. We may occasionally discuss something that has occurred in the past, for the purpose of clarifying the present, but your coaching will not focus on resolving the past.

A simple rule of thumb to know whether you should be coaching or counseling: If your past is an issue, counseling is your best option. If your past is simply a fact (regardless of whether the circumstances were difficult or negative), you are probably ready for coaching. If it appears that there is an issue for which you may need counseling, I will suggest it. With the support of a counselor or therapist, some individuals choose to engage in coaching and counseling simultaneously, but with a focus on different areas of life for each service.

8. Coaching vs. Consulting

A coach focuses on helping you walk your unique path to success. As the client, you are responsible for the results you receive as a result of coaching. I help you discover how to become more of who you need to be to achieve those results and identify what you may need to do differently. A consultant takes responsibility for a specific project, acting as a specialist*, providing specific deliverables and knowledge. I believe in your ability to fully experience your potential and will provide a safe, consistent space for you to develop your potential.

* If my professional experience (in the areas of training, public service, entrepreneurship and team building) is of benefit to you personally and professionally, I will use that knowledge in the context of the coaching session. Additionally, if it is a good fit, we may discuss a separate consulting engagement to serve specific needs you may have.

9. Coaching vs. Mentoring

As a coach, I focus on the development of people in general, and the development of your unique path in particular. A mentor guides you towards a specific path of development. I am more interested in helping you onto to the unique and divinely-ordained path that is meant for you – which may be quite different than the path I have taken, even though the purpose of our paths may be very similar. My job as your coach is not to tell you what to do, but rather to help you uncover the answers that lie within you. Consider me a catalyst for your success. Thank you It is a joy and a pleasure to serve as your coach.

Other General Clauses

1. Gift Cards

All gift card purchases are final and non-refundable due to the nature of e-gift cards.
Gift cards cannot be exchanged for cash or reissued if lost, stolen, or used without authorization.

2. Merchandise Returns

Merchandise may be returned within 14 days of purchase if the following conditions are met:

Items must be unused, unworn, and unwashed
Tags must be attached and packaging intact
Items must not show signs of wear or damage

Non-Returnable Items:

Clearance or final-sale merchandise
Opened products
Digital downloads or materials

Customers are responsible for return shipping costs unless the return is due to a defective product or CTG fulfillment error.

3. Refund Processing

Approved refunds are processed within 45 days of receiving your written cancellation or return request.
Refunds are issued to the original payment method only.
CTG is not responsible for delays caused by your bank or payment processor.

4. Client Responsibilities

Your success in any CTG program depends on your active participation and accountability. We provide the tools, strategies, and support — but your commitment to action determines your results.

Contact Information:

For cancellations, returns, or refund requests, contact us:

📍 Catalyst Training Group
800 Bank St, Cincinnati, OH 45214
📧 Email: mwalker@catalysttrainings.com
📞 Tel: 513-341-6340